- The average production time for an order is 5 business days after the proof is approved. When an order is placed, we will send you a proof that must be approved before the production process can begin. Please be advised that the proof will take 2-3 days to complete.
RETURNS/REFUNDS POLICY
Thank you for shopping at Aeroz Creative!
Returns/Refunds
You can cancel your order before the proof is approved. The proof typically takes 48 hours to create and will be sent to your email on file. Once the proof is approved and the products are in production the order cannot be canceled. Due to the nature of these products, once we have begun production we will no longer be able to provide refunds.Please inspect items upon delivery. If an item has been damaged during shipping or you have received an incorrect item, please contact us within three (3) business days of receiving items. If no notification is given within that timeframe, we cannot guarantee replacement of damaged products. Please keep all packaging, boxes, and damaged items, as we may request photos of the broken items or boxes for claims purposes.If you have any problems with your order, please contact us at info@aerozcreative.com.
FAQS
What is the average production time for an order?
Are there any additional charges for engraving/personalization?
No, we have factored the engraving and personalization charges into our costs so there are no additional charges for engraving or personalization. However, there are additional charges for artwork conversion. Please click here for more info.
Is there a limit on engraving for each item?
No, there is no limit on the amount of engraving for any one item. However, please be aware that small items with large amounts of engraving may cause problems, in which case our production team will reach out to you with solutions.
Do you have a minimum order requirement?
No, there is no minimum order requirement. Please feel free to order as few or as many items as you wish!
How long will it take to receive a proof?
Proofs will be sent via email, it can take up to 48 hours for proofs to be made and sent. Once the buyer has approved the proof it will go directly into production. Production time may vary depending on quantity and product. Usually production will take 4-6 business days.
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